1 reviews | Active since Dec 2016

27 Sept 2017, 10:28

multiple authorizations causing billing havoc

I am being bombarded with unpaid bills and have made numerous phone calls to try and sort this out and all due to Discovery wrongly giving multiple authorization numbers for when I was in hospital. This is causing havoc with suppliers submitting on the incorrect authorization number(s) and making my life hell. I have spoken to at least 3 consultants that have promised to help sort it and whilst I get some issues resolved, it would seem that some keep revolving and evolving. Pls sort this out, this is exasperating!!!!

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Replies (2)
Discovery Health
Discovery Health's reply27 Sept 2017, 12:42
Official

Dear marika-hanekom

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Best regards,

Discovery Health
Discovery Health's reply29 Sept 2017, 08:31
Official

Dear marika-hanekom

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

Best regards,