AE
Alex E
1 reviews | Active since Sept 2012
01 Feb 2016, 11:21
MSA/ self payment gap error
On notifying Discovery that I was removing a member effective 1 Feb, Discovery erroneously halved my MSA and doubled my self-payment gap. Currently Self payment gap is more than three times MSA balance and its only January!!! I reported the problem to the call centre on 13 Jan (ref ***). Thembi confirmed that the calculations were completely wrong and moreover that any changes to MSA should only have been effected from 1 Feb. I sent follow up mail on 27 Jan and still no response/correction. Discovery customer service = terrible!
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Discovery Health's replyOfficial
02 Feb 2016, 14:43Hello Alex365,
Thank you for your comment.
As discussed your Self-Payment Gap was incorrect. This has since been rectified and I trust that the email I sent you provides the clarity that you require.
Kind regards
Meryl
Thank you for your comment.
As discussed your Self-Payment Gap was incorrect. This has since been rectified and I trust that the email I sent you provides the clarity that you require.
Kind regards
Meryl
Best regards,
Discovery Health's reply02 Feb 2016, 14:43
Official
Hello Alex365,
Thank you for your comment.
As discussed your Self-Payment Gap was incorrect. This has since been rectified and I trust that the email I sent you provides the clarity that you require.
Kind regards
Meryl
Thank you for your comment.
As discussed your Self-Payment Gap was incorrect. This has since been rectified and I trust that the email I sent you provides the clarity that you require.
Kind regards
Meryl
Best regards,