MSA SAVINGS REFUND - 600 521 310

Ive been calling discovery for over a week, Thursday 10/01/2019 29 MINUTES- I dealt with - THAPELO, ref: ********** 377 27 MINUTES - very impatient, physcastic , acting knowledgeable & making me feel like an idiot who knows nothing, I gave him medical aid no: ********** 10 - to arrange my previous savings to be paid back sooner (2 weeks sooner after over 3 months and 2 weeks of waitting) He then was too clever and seemed to come across as someone who knows better than me and I must listen. he then goes on my current cover and loads my claim on previous cover on the current one. He says he will call me on 14/01/2019 in the morning - He does not & I call in only to find out the reason he does not call is because he loaded my request on previous cover on the actual existing cover. I CANNOT believe after so much calls and holding on for so long I get to find out a witty call center consultant - impatient and talking over clients was actually doing mistakes that actually delayed everything. how does a person pay so much money monthly for discovery to hire people with no attention to : client service, no attention to details, no courtesy to call back, and simply pass on buck... The amount of money one pays for discovery to hire such people - is very worrying - this is to me ***** to load details of a previous cover on a new cover, this is negligence, this is worrying as far as my health is concerned should I be admitted. TODAY 47 MINUTES ON THE LINE. DISAPPOINTED FOR DAYS -