MSA SAVINGS, NO SERVICE DELIVERY , EMPTY PROMISES, UNS****ED TO PROVIDE SERVICE FROM CALL CENTER TO MANAGERS, NO COURTESY, NO CARE FOR CLIENTS - WE REMAIN AT THE MERCY OF THOSE BUSY SUCKING MONEY OUT OF US BUT WITH NO INTENTION TO PROVIDE SERVICE, UNWILL

WORST SERVICE EXPERIENCE EVER IN MY 13YRS OF SERVICE DELIVERY. - PROMISED TO BE CALLED BACK SO MANY TIMES & NEVER HAVE I BEEN CALLED BACK, EXCEPT TO BE CALLED BY SO MANY PEOPLE FROM DIFFERENT REGIONS & OFFICES APOLOGIZING YET NOTHING STILL GETS DONE -GIVEN DIFFERENT TYPES OF INFORMATION BY DIFFERENT PEOPLE IN DIFFERENT DEPARTMENTS -I WAS 1ST PROMISED MY SAVINGS FROM PREVIOUS COVER WILL BE PAID BACK ONLY LATER TO BE TOLD "NO" THEY WILL TRANSFER IT TO MY CURRENT COVER WITHOUT DISCUSSION OR OPTIONS TO CHOOSE, BUT I KNOW IF ONE OWES OVER USED SAVINGS THEY CANT DEDUCT FROM CURRENT COVER - MANAGERS ( Emilia Jones ********** PROMISING TO CALL BACK & NEVER DO & WHEN THEY DO AFTER SENDING MAILS AND CALLING THEM AGAIN, THEY STILL DON'T HAVE ANSWERS & MAKE MORE EMPTY PROMISES -DISAPPOINTED FOR DAYS, I FEEL THAT I AM AT THE MERCY OF PEOPLE UNQUALIFIED TO DO THEIR JOB & UNKNOWLEDGEABLE PEOPLE THAT KNOWS NOTHING ABOUT CUSTOMER SERVICE. -I AM SCARED THAT PAYING THEM OVER R3000. A MONTHLY WITHOUT FAILURE, WILL MY HEALTH BE LOOKED AFTER WHILE IN A HOSPITAL ? WILL I NOT EXPERIENCE SUCH -I FEEL SORRY FOR THOSE WHO DON'T HAVE TELEPHONE ACCESS AFTER I SPENT OVER R750 OF MY TELEPHONE BILL TRYING TO GET HELP - SINCE ITS ABOUT R 733 IT GOES TO SHOW ITS NOT ABOUT MONEY BUT PRINCIPLE AND SERVICE DELIVERY OF WHICH THEY ARE NOT WORRIED ABOUT. -I HONESTLY WANT TO LEAVE DISCOVERY BECAUSE EVERYTHING EVERYONE SAID WHILE I WAS WORKING WITH THE COMPETITION IS PROVEN RIGHT BEYOND WHAT I'VE HEARED IN THE PAST -I REMAIN AT THEIR MERCY & THIS MSG WILL HAVE PEOPLE CALLING ME WITH NO ACTION OR FEEDBACK. -THIS MEDICAL AID SERVICE PROVIDER FEELS LIKE A **** TO ME RIGHT NOW AND THEIR REPUTATION DOWN THE DRAIN. -I REGRET AND FOR THE REST OF THE YEAR REGRET THE ASSOCIATION WITH THEM. NOW I KNOW - & WORD OF MOUTH TRAVEL FAST...