MSA refund due to me

They have been giving me the run around about my MSA refund for the past week. Initially they said the payment had been processed on the 9th of Jan and should reflect my side within 48 hours, they have the correct banking details so i dont see what the hold up is. Today they are saying the funds havent been released they will try find out from Finance team and get back to me by tomorrow. This is quite ridiculous and extremely annoying how i cant get a straight answer on legitimate enquiries on what is due to me. If you could please assist in closing out this issue by today. I have multiple Discovery products an its unacceptable that they treat customers this way!