MSA Refund Delay and Confusion

<p>I ended my membership with Discovery Health by 31-Aug-2016, at the time there was a balance due to me, discovery policy requires the balance to be witheld for 4 months in case there are any late claims that come through, therefore I confirmed with the call centre that all was in order (my details, any additional documents, etc) which they did on 3 separate occasions they also confirmed that the refund was due on the 7th of January 2017 and would reflect in my banking account by the 9th of January 2017 for the absolute latest, both dates passed and i contacted discovery on the 10th of January 2017 (where everything was again validated and agreed) and was told that there was a problem within the finanace department and a enquiry was logged # ********** 770 and that would take 2-3 working days to resolve and for the cash to be paid into by the 13th of January 2017 for the Latest, no surprise this morning when I checked and confirmed that the funds were not in my account, so contacted discovery immediately to confirm that the finance team believes that I am on bank med (which I am not) and as such I have to wait another 2 months for my funds. What a complete joke and utter disgrace, I am appauled at the lack of service and the fact that I the customer needs to continuously follow-up and use my time and money to facilitate this process, furthermore why should I wait another 2 months for something that is already due. I still have a life policy with discovery which I am seriously considering to cancel as a result of this garbage </p>