MSA refund delay

Good day,

I received an email on the 17 March 2020 that my request has been escalated to the Finance department for review and I should allow 2-3 days for feedback.

It's been 8 days and when I send an email yesterday requesting feedback I now get an email that my request has been escalated to the Finance department for review and should allow 5-8 days for feedback.

I initially send an email request with my change in bank details on the 11th and to date I have no feedback. I am really dissatisfied with the service I have received as mentioned the MSA refund would really assist me during my unemployment and could have atleast been able to buy my daughter food before the lockdown.

I am really not sure what's the cause of the delay and thought that my request would have been prioritized though I understand there might be many of us that have sent this request through.