MSA Refund

<p>From January 2017 I have been on a plan that no longer has a medical savings account. During April I confirmed that after 4 months the remaining MSA would be refunded to me. The four months ended 30 April 2017. When I called in to follow up and confirm if the refund has been actioned I was advised that the refund will only be processed after the 15th of May. The consultant I spoke to, Sandile, advised that I had to send an email to ********** with my escalated query and it will be attended to. This was done Wednesday morning. It is now Friday, 2 days later, no response on my email and the refund has also not been processed. </p> <p> </p> <p>PATHETIC !!! </p>