MSA Payout

<p>I went to online chat support to enquire about the payout of my MSA after changing my plan last year. I was told it will be done "2nd week of May 2017", by the end of May there was still no payment. I made another enquiry via email and received a response appologising for the delay reassuring me:</p> <p>"Please note the balance of your Medical Savings will be released to you in the second week of June 2017.</p> <p>We sincerely apologise for the delay in releasing your funds."</p> <p>On the 15th of June I decided to phone as payment was still not reflected on my account. I was told that the system has it scheduled for payment that day (15 June 2017), but that it may take 2 days to reflect on my bank statement, they will contact the finance department to make sure and phone me back, I have not received a phone call since and my statement still reflects no payment (Today is 21 June 2017). Interestingly the word "released" is used, be assured that this appears as no coincidence, your funds are held hostage until they decide it is convenient for them to "release" your MSA. How will your debtors department handle this if they were owed Discovery?</p>