TN
Thabo N

1 reviews | Active since Mar 2017

14 Mar 2017, 13:17

MSA Payback No one wants to help when I need to be paid but when I was paying over the years, Discovery Health was ok with it.

<p>So I cancelled my Discovery Health in January because I was leaving fulltime employment to go back to University fulltime. I had funds in my MSA account amounting to R5200 roughly, I app**** for those funds to be transferred to me over a month ago and the last I heard the application was sent to their finance department for processing which was meant to take 2/3 days, but i has been weeks now and the worst thing now is that I am not even getting an answer anymore because clearly no one knows what is going on at Discovery. Now as a fulltime student with all the needs and pressures that I have I must be subjected to being broke and poor because Discovery has processes all of which I have followed to the T. I am finishing a block next week, writting tests already and the money that was meant to buy my textbooks is not there. What should I just forget about it and get someone else to cover what I need for school? It suprising to me how insensetive Discovery is to me after students in this country has continuosly raised the kind if issues and difficulty they encounter on a daily basis, yet you do this to someone that is trying to get an education and contribute positively to the economy of this country. Exactly a week ago Sheldon Governder promised via email that he will handle my quiry but he last communicated via email to me on the 7th. Even if I call the call centre using this reference he gave me ********** 948, no one can help. I am disappointed, What is going on at Discovery.</p>

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Replies (2)
Discovery Health
Discovery Health's reply14 Mar 2017, 16:08
Official

Dear ttnzimande

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Mar 2017, 13:52
Official

Dear ttnzimande

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team