MSA balance for 2019 that ********** my account

Good Day

Im very dissapointed with the service i received from Discovery. In 2018 i was admitted in hospital from 28th Dec to 7th Jan 2019 only to find out that Discovery claimed from 2019 savings for 2018 claims while in hospital. Ive been calling Discovery since the 28th Jan 2019 and i spoke to Vuyokazi (Consultant) who promised to come back to me with the feedback as she confirmed that the are amounts from pathology that was claimed from my 2019 savings and that she will send to her Team Leader for re processing back to my savings account. I never received any follow-up call back from Vuyokazi. I called again on the 4th i spoke to Lihle who was very professional and assisted me and she told me the same story as Vuyokazi that the are claims that were processed but the system couldn't do payment due to technical error. I was told to call again in 2-3 working days. I called again I spoke to Gcobisa who went an extra mile and gave me the amount still to be paid and assured me that within 2-3 days they would be processed back into my savings account. Today I called and I spoke to Rachmat who wasn't eager to assist and even directed me to the wrong department because she was not willing to listen to what I was saying. This is so damn frustrating to have half of your saving been unaccountable by Discovery Health. Every time I call I'm being told different amounts and different stories, what do I have to do to have my issue resolved. Lastly today I spoke to Siya who tried to assist me but as well he only sent me a claims transaction history that's not clear as I have proof of claims that have deducted from my saving in 2019. All i want is to be re imbursed back my saving as i couldnt have used R6929 in this short period of time. The amount given for savings in 2019 was R13044 but now I'm left with R6114.92. I have exhausted all avenues to get correct information from Discovery. I need urgent assistance and explanation regarding my 2019 saving used to pay in hospital bills for 2018.

My medical aid number is: ********** 50