Mrs Rabin

I am utterly disgusted in the service from Discovery Health!!!!!

After 2 and a half months of calls, email, correspondence to have a claim refunded you go and pay the provider (Clicks) and not my husband who is the main member…now I have to fight with another provider to have my money refunded. We are not talking about a few hundred rands here …its thousands!!!

How after receiving an email from your claims department confirming that refunds will be sent to the main members account, does it get paid to the provider. The receipt you requested clearly shows I paid Clicks!!!

I have been dealing with your customer service agents since the beginning of February, calling almost everyday. I have probably spoken to all your agents on your floor. I was only able to speak to 1 team leader in all the calls I have made. There was never a manager or someone in a higher position to speak to.

I am frustrated, angry, irrate that this is basically now my problem as I now have to fight with someone else to get our money back.

Disgusted in the service I have received!!!!!!!