Mrs KN Botes

Discovery are our new health fund administrator since 2021 and what a disappointment. I never ever experience such bad client service. Proof of payment was submitted on the 17th of September. Instead they paid the provider 30 Sept a call was logged to rectify the payment as proof of payment was sent in On the following dates I Phoned to do a follow up without success . On every call a promise was made of phoning back the payment will be setup or the payment has been released. I spoke to a manager who promises on 3 different days that the payment has been released just to confirmed today it has not been done but it is authorized today with a few excuses. 30/9 Lona ***) 5/10 Nlondu ***) 6/10 Lona ( 11/10 Lineze ***) 12/10 anastatia ( 13/10 Lineze & Nkozi need proof of banking details , banking details did not change since 2002 15/10 anastatia & mario the manager 16/10 ?Mario confirmed payment has been released 18/10 Lineze money not released 18 /10 Mario promise it has been done will phone Tuesday 14h00 still waiting fot a call. Half if payment was released 19/10 Nlundi promise she will pgone back before 16h00 still waiting Achumile couldn't get hold of Mario Eventually Mario phoned back half the money not released Discovery is the worst health administrator I ever dealt with and will nit recommend to anybody. Bad bad expetience ever. No committment or any pride in their work.