MRI and EEG

Discovery, I honestly do not understand how you are not able to provide authorisation and cover an EEG and MRI which adds up to plus minus R26K in full for patients out of hospital. I have been a valued customer and we have not used any of our hospital benefits since I have been a client with you. I have a medical aid for a reason as I don't have this cashflow available, so why pay a monthly instalment of almost R14K if this how we are being treated. It makes more sense just going onto a hospital plan with someone else that is much more cheaper and putting the funds that I am currently paying to you into a savings account. I need you to give me full authorisation for both the EEG and MRI or else I will considering going to another health care provider.