PL
Precious L

1 reviews | Active since Mar 2018

28 Dec 2023, 14:08

Mr Adrian Gore do right

I have been harrassed the entire year by telemarketers about a matter that was said to be resolved and Credit Profile ruined due to incompetency staff of Mr Adrian Gore Ceo of discovery

On the 29th of Jan I was involved in a horrific car accident that claimed 3 life's and 5 permanently disabled and I walked away with a cut under the lip, tooth sensativity and some soft tissue injuries as the Dr's advised as I woke up 6+ hours later as I was obviously rushed to the Emergency unit in an ambulance

My plan had savings which were exhausted as they used them up and covered me if involved in an accident which I explained to several consultants & Managers on multiple occasions

I was advised only the correct claim code needs to be updated as I was in a car accident so they can be able to refund me R1900 that I paid on the day R700 which I had 2 pay 2 see the Dr the following day as I couldn't move my back "shoulder blades, Neck and lower back) R6000 of my savings on my medical aid which they used as they didn't update the" claims code" as the managers advised

Whats also proves that all of this is a scarm/day light ******* I currently have another medical aid plan with them different plan (as I was forced to have 1 by new employers) they still sending me letters and telemarketers to annoiy me while I have to read live the experience of loosing my friends in that eccident and my Credit Profile is getting ruined in the process

Mr Gore your Assistance RUrgency will be highly appreciated

0
Replies (4)
Discovery Health
Discovery Health's reply29 Dec 2023, 07:10
Official
Dear Precious L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
PL
Precious L's update29 Dec 2023, 10:57
Reviewer Update
You've been saying the same thing since March and the year is now left with two days while my profile is ruined at the bureau

Discovery is just a scarm and I had so much faith in them as my fiancee worked very closely with Mr Gore and she had great things to say about the company and Mr Gore but reality Is they just a bunch of mediocres who have no idea what's happening
Discovery Health
Discovery Health's reply25 Mar 2024, 22:49
Official
Dear Precious L

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

PL
Precious L's update27 Mar 2024, 12:50
Reviewer Update
What comments are you talking about while I'm still harrassed and humiliated by your collection department claiming I owe you while it's the other way around and I havent even started on what damage you're doing to my credit profile

And you have the Audacity to say you've answered all my comments and it's now over a year with no results

Adrian Gore I'm disappointed in you're "team"