Moving to Momentum

Since this year I cannot get any of my queries answered by Discovery. Either no one answers or I am promised emails that never come. I am on a new plan - Smart Plan which provides for video consultations but none of the GPs are doing this. There is no formulary on medicines to be covered and the only medication I am on, which is a contraceptive, is not covered. I wanted to change plan to a higher plan in Discovery as I have been with discovery for years, but rhe consultants cant even help me with this. I am moving to Momentum.