Move from Bankmed to Discovery

Good day. I have been struggling to a chronic medication issue resolved for two weeks now. I moved from Bankmed recently and was assured I will have everything transferred without a problem. Now only some of the chronic medication have been approved. Been dealing with Anita and the chronic mailbox. Asked that someone call me two days ago and still waiting. Apparently the chronic department cannot make calls. I need this matter resolved today. If not, I will load complaints on every platform available.