Most *********** medical aid "provider"

After fighting Discovery Medical Aid for almost 5 years on just trying to change banking details, which was finally done in the last 2 months. Somehow your *********** system changed my banking details BACK to the wrong account, and then stopped my cover saying I did not pay. Had you charged the correct account that I SPECIFIED, it would have gone through. But fine, I changed it again, did an EFT to resume my cover last month. Confirmed with Discovery everything is set correctly, and this month (June) debit order should go off fine.

Guess what? AGAIN the debit order didnt go off, and I just got the SMS to say my cover has stopped.

I DID EVERYTHING YOU TOLD ME TO. I SAT FOR HOURS ON THE PHONE. I UPDATED AND CHANGED MY BANKING DETAILS MULTIPLE TIMES.

How are you guys this ****ing ***********? Seriously? Who can I send an invoice for my time at this point? I have spent so many hours on the phone with you guys trying to resolve, you say it is, and next month I always get issues again. There is more than enough money in the account, but somehow you cant process a debit order correctly and my cover is stopped.

Pathetic service, *********** staff and absolutely ****all technical ability. I am so ****ing tired of Discovery's inability to process something as simple as a bank account change or debit order. 5. ****ing. years.