Most insensitive disgusting service.

Disgusting service- Insensitive.

I arranged medical aid for my father, i filled in the necessary consent forms and dealt with all his personal information and medical records. His debit goes off MY account. I called last week (29 Aug) to cancel, as he has thus passed on and the consultant advised me to just send his death certificate and they will process his cancellation. I thus did so. Surprisingly the debit goes off my account this morning, i call in to query this. Suddenly i'm not able to to work on his scheme, i need a power of attorney letter or executor proof. How flipping convenient, the consent letter was sufficient for yous to debit my account but suddenly not sufficient to cancel. Your service and attitude to assisting valued client s is atrocious and disgusting. One very disappointed client.