Most *********** claims department

If someone told me that the Discovey health claims department is deliberately doing their best to frustrate their customers, I would actually believe it. It has gotten to the point that I have to spend hours on the phone and hundreds of rands to follow up on every single claim that I submit. Bundles of claims are missed completely (despite Discovery receiving the claims), some are only halfway processed whilst others are simply ignored. Every claim the has to be followed up with a call center agent who, when told that this happens every time, simply says "I understand". The bigger problem is that there are countless complaints about the claims department, yet Discovery isn't doing anything about this. I will be cancelling my contract with discovery over this.