Most frustrating, no assistance or customer service

Everytime I have to contact discovery I dread it because everytime it is a whole process and never simple or easy. It’s as if they purposely make it difficult for us to get help. Their customer service agents are not properly trained and do not know anything, you can contact 10 times for the same issue and each time you get told something different! I have to continuously fight to have my claims processed because simply submitting and claim and waiting never gets you anywhere. I am currently now dealing with a claim for 3 weeks and the worst part is, nobody has even communicated with me. I submitted my claim and after waiting a week I realized that I heard nothing back and reached out, I was told that my medical provider submitted the claim incorrectly (they did not even submit it as I submitted it as I always do with all my information required). Now I’m being told that something was wrong and they will investigate it. Another two weeks have gone by, the claim has been submitted through the app and via email by me 4 times already and no communication with me via email or phone call on what is happening with my claim or that it was even received or anything at all. I have to keep reaching out and being told something different everytime and I don’t know what’s true or not at this point. I’m highly frustrated and I just need my claim to be processed and paid out as I need to manage my accounts and my money and cannot be waiting months to be paid out what is owed to me yet come the new month and Discovery will happily take my monthly debit order on time while I continue to wait to be paid out.