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Nqaba N

1 reviews | Active since Feb 2021

05 Feb 2021, 14:59

Most disgusting service ever.

I have had a terrible experience with discovery that is borderline threatening my life. From the 31st of December to the 18th of January I was admitted in East London. After I was discharged I moved back to KZN. The symptoms I was initially admitted for worsen to an extent that the surgeon I was consulting suggested that I must be admitted as a matter of urgency on Monday 1st February 2021. When I got to hospital (Midlands) on Monday there was a problem with authorization to an extent that I was sent back with no help at all because discovery cannot authorize. Initially they asked for admitting Dr's report and additional information. They said the information that the Dr provided was not enough. Madness; because the admitting Dr is barred from investigating further yet the information he is providing is not sufficient. Their solution to this was that the Dr that admitted me on EL must provide the information on my initial admission. Im not sure what he provided but this was still not sufficient. Now the Dr who is admitting must call them to speak with the reviewers mind you these people are surgeons they have to leave their jobs to entertain discovery madness and none ending excuses. At this point I can hardly talk my partner is doing all the calling on my behalf. If something happens to me it would be discovery fault. Its been a week now no help I have given up there is nothing I haven't done discovery is just not willing to help.

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Replies (2)
Discovery Health
Discovery Health's reply08 Feb 2021, 07:53
Official
Dear Nqaba N We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply08 Feb 2021, 09:42
Official
Dear Nqaba N We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team