Mortified.

I made a call to the discovery applications department, the lady who spoke to me, was very helpful and told me all I needed to know and all the steps I needed to take. I had an existing injury that needed to be checked out by a GP as well as a full medical report done. Once those were done, the invoice was sent to the accounts department in discovery and I was told it would take a while. I followed up about 4 or 5 times and was given different reference numbers for each. I tried tracking the application status via all of these reference numbers and still nothing. I then spoke to someone in the accounting department and informed him, that not only was I waiting for the accounting department to process the invoice and do the payment so that the medical record and the questionnaire regarding my injury could be released to them, I was also waiting for someone to get back to me with a separate reference number regarding the fact that on the application, my address, my name and the start date of the policy was all incorrect. The man reassured me that he will deal with it and followed up with me via an email and told me that I should allow 3-5 working days for the payment to be processed. It has been 2 weeks and I havent heard anything, my application status is still non existent and everytime I phone them I have to tell the story all over again. This all had to be done by the 1 of November 2018, and since the end of September 2018, I've been trying to get the truth out of what the real problem is. I have now, had an emergency where I had to go to a public hospital where I couldve gone to a hospital that suited my needs. I am not happy. And this is totally unacceptable from the 8 people who assured me I was going to be joining the best insurance company for me.