More than a year and still problems

<p>i had issues with health and life and vitality which took 9 months to sort out. This year because someone didn't close the file properly the problems started all over. It is now a month and a half later and despite numerous requests it is still sorted. </p> <p> </p> <p>They have admitted to the error but now just don't do anything to sort it out. I am beyond disappointed considering the thousands and thousands that they have gotten from me over the past 10 years. </p> <p>Yes I have been a costumer for 13 years with a 3 year break in between. </p>