PF
Peter F

1 reviews | Active since Jul 2011

03 Jan 2023, 16:23

More pathetic service from Discovery

Have so far spent well over an hour on the phone being pushed from one person to the next. I have a script with a number of items on it. For some reason dating back to when the medication was approved in 2014 I can now only get 1/2 the script at one time and then have to go back to the pharmacy to get the balance of the script 2 weeks later. Discovery cant seem to understand that this is a problem.

I have given up. Please dont waste any more of my time phoning me with more pathetic excuses and justification. I will make my own arrangements.

0
Replies (2)
Discovery Health
Discovery Health's reply04 Jan 2023, 06:32
Official
Dear Peter F

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Jan 2023, 18:15
Official
Dear Peter F

We have been in touch with you to answer your comments.
   
Regards Discovery Health Servicing Team