DM
Duncan M
1 reviews | Active since Jun 2012
02 Feb 2016, 07:55
MORE LIES FROM DISCOVERY
Subsequent to my post on Wednesday, 27 January 2016, Discovery contacted me on Thursday 28 January and gave assurances that my cards were with the courier and I would receive them within 24 hours.<br> <br> Guess what? I STILL HAVEN'T RECEIVED THE CARDS.<br> <br> In Saturday I spoke to a Megann, who informed me that such person **** and the cards will still take another 2-4 weeks to be delivered. This despite the fact Discovery have been promising to send me my cards as far back as 7 January, and despite me signing and being accepted in December 2015.<br> <br> I have as such reported Discovery to the Ombudsman and will be strongly considering my options with regards to ALL of my policies.
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Discovery Health's replyOfficial
04 Feb 2016, 17:51Hello DHM1985,
Thank you for your comment.
Firstly, we would like to offer you our sincerest apologies in the time taken to arrange the delivery of your membership cards. This level of service is not what we aim to provide our members and we're sorry to learn of your experience.
We confirm that you have since received your membership cards by means of the courier service.
We have addressed the break in service you received with the relevant teams to ensure the necessary actions are taken to avoid a similar occurrence.
Regards
Discovery Health Services
Thank you for your comment.
Firstly, we would like to offer you our sincerest apologies in the time taken to arrange the delivery of your membership cards. This level of service is not what we aim to provide our members and we're sorry to learn of your experience.
We confirm that you have since received your membership cards by means of the courier service.
We have addressed the break in service you received with the relevant teams to ensure the necessary actions are taken to avoid a similar occurrence.
Regards
Discovery Health Services
Discovery Health's reply04 Feb 2016, 17:51
Official
Hello DHM1985,
Thank you for your comment.
Firstly, we would like to offer you our sincerest apologies in the time taken to arrange the delivery of your membership cards. This level of service is not what we aim to provide our members and we're sorry to learn of your experience.
We confirm that you have since received your membership cards by means of the courier service.
We have addressed the break in service you received with the relevant teams to ensure the necessary actions are taken to avoid a similar occurrence.
Regards
Discovery Health Services
Thank you for your comment.
Firstly, we would like to offer you our sincerest apologies in the time taken to arrange the delivery of your membership cards. This level of service is not what we aim to provide our members and we're sorry to learn of your experience.
We confirm that you have since received your membership cards by means of the courier service.
We have addressed the break in service you received with the relevant teams to ensure the necessary actions are taken to avoid a similar occurrence.
Regards
Discovery Health Services