PN
Paul N

1 reviews | Active since Mar 2011

01 Nov 2017, 09:28

More false promises

What a disgrace I was promised an investigation and feedback from Discovery for their complete service failure which literally left me without being able to put food on the table and surprise surprise after almost 2 weeks no feedback. Seems like no matter where or to whom you escalate the same response from Discovery is that the moment they finished with you on the phone you will never ever hear from them again. Shame on you Discovery. I actually cannot believe that despite being promised that there would be an investigation and that I would get feedback there is still no contact from Discovery. I have wasted countless hours with Discovery and yet there is no feedback from Discovery. Discovery and its servicing team are a joke and their attitude to their clients is a disgrace. The entire servicing team and its management should be forced to apologize to me face to face instead of passing the buck. Alas as we all know all that is going to happen is that someone from Discovery is going to post on this forum that they are investigating. If lucky I might even get a phone call but thereafter nothing will happen.

0
Replies (6)
Discovery Health
Discovery Health's reply01 Nov 2017, 12:36
Official

Dear Mr Actor

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

PN
Paul N's update01 Nov 2017, 13:08
Reviewer Update
Not sure why you think I am even going to believe you. I can almost guarantee that no one will come back to me. Is there a reason that once again no one can be bothered to pick up the phone. Let me guess you are still investigating the matter. Well this must be the investigation of the year because till now no one actually ever calls me back. But hey its Discovery and as I experienced over the last 2 months they just don't actually care. You can literally have no money to eat and Discovery can owe you thousands yet they will delay payment and suspend your membership. People can promise to get back to you and literally not bother. People can promise you your money will be in your account the next day and then disapear when the money isn't there as promised. Not answer emails, not call you back as promised and just generally treat you like trash. I don't believe for one second that you will contact me. Your responses on this website are just for you to protect your image. Discovery has no ethics and your service team are quite frankly even worse. How your agents were quite happy last month to leave me and my family starving whilst your agents all promised to call me back and arrange payments and initiate investigations was all total nonsense. Discovery and your agents are simply disgusting.....your call servicing team are even worse. I was promised an investigation almost 2 weeks ago and once again nothing. As always Discovery hopes if they keep ignoring you then you will just go away. Discovery is truly disgusting.....
PN
Paul N's update02 Nov 2017, 11:59
Reviewer Update
As I predicted, promises to contact me and yet a day later..... still no contact from Discovery. Probably Discovery will post on here that they are still investigating. Quite strange that they are investigating but feel no need to contact me probably because they are trying to hide behind each other and get their stories aligned to cover for each other. But hey as I said what else should I expect from Discovery....
PN
Paul N's update02 Nov 2017, 15:00
Reviewer Update
Is anybody surprised that I've still yet to be contacted by Discovery........
PN
Paul N's update03 Nov 2017, 13:32
Reviewer Update
Still waiting to be contacted by Discovery. As I said clearly Discovery just doesn't care........
Discovery Health
Discovery Health's reply07 Nov 2017, 15:03
Official

Dear Mr Actor

We have sent you feedback via email.

Regards
Discovery Health Servicing Team