Monthly Debit Order

Discovery Health admin is one of the worst experiences i have encountered.

I had to change bank accounts in March 2026. The monthly debit order did not go off end off March as the bank never carried over my debit orders to the new account ( I was not aware of this). I contacted Discovery and explained my situation. The person assisting me said she will do a forced debit. I gave her my new bank details. Come end April 2026 the debit order did not go through. I called them again and was informed that the force debit was never actioned by the first lady. The lady then said she will do the forced debit order and the following day it showed that the debit order went through. On 2 April 2026 i received a conformation email and letter that my bank details has been updated. End April the debit order did not go off. I then made a manual payment on the 5th of May. I received a conformation email that my medical aid has been re-instated with Ref *** received on 7 May 2026. Come end of May the debit order did not go off once again. I made a manual payment again today 5 June at 15h10.

I have double checked on the Mobile app that my bank details is correct. I have two emails and letter confirming my new banking details. What more must I do???

How do we resolve this incompetence ??!!