Monthly billing statement not received for over 2 years

Discovery is absolutely appalling with their service.

Yet again, I have requested a monthly billing statement, and for the life of me, they cannot provide this. I do not recommend Discovery. Completely useless.

I am leaving Discovery due to this reason.

the latest reference number I received was: ***.

WHAT is your problem Discovery? How can you migrate to a new system for over a year and it still doesn't work.

I'm done with these excuses and am reporting Discovery health insurance to the medical aid ombudsman for unfair practise. It is against the law to not supply a customer with an invoice of payment. This is common practise for any business

I have spoken to: Taariq - 1st level of escalation