Money still deducted AFTER cancelling membership

*********** with zero client service, that sums up Discovery Health. After various e-mails, requesting to cancel my medical aid, I eventually managed to do so via their call center. There I was informed that, sorry, you need to give 30 days notice, as the debit orders are already loaded. I eventually spoke to a manager by the name of Nolitha Pumlomo. Explaining to her my issue, she said that exceptions can be made are are being made, and that my membership will be cancelled effective 30 June 2018, with NO further debit orders deducted for the month of July. I confirmed with her more than once that, NO debit order will go through for July, and every time, it was confirmed.

Well, Discovery DID put through another debit order on my account for July, putting me in a very difficult situation financially, as I'm now paying two medical aid premiums. They have no interest in doing an immediate reversal, as they have 'a process' to follow, which take up to three working days.

Cornelius Moller who I have spoken to in trying to resolve the problem, made it very clear that, Discovery doesn't care about putting a person in a financially dire situation, they have no interest to make an effort in sorting the situation out as quickly as possible, and also that they can't and won't take responsibility for any bank costs incurred due to them still deducting debit orders after cancellation.

Pity there isn't a zero star rating here, as one star still indicate some level of service.