Money Hungry and Morally Bankrupt

I have been with Discovery since 2004, first as a dependent and then on my own, through my work. When I left that job, my medical aid lapsed. I then app**** to be a dependent on my fiancé's a month later. Note that nothing had changed, even the plan was staying the same.

I was approved to join as a dependent, but I was told that I had a one-year waiting period for a condition that I have had since 2010. They have been covering it for 11 years but now they won't. I would be paying nearly R30 000 during this year that they are not covering anything to do with the one condition I need coverage for.

When this was queried, I was told nothing can be done. This was proven to be a lie because I was contacted today and told that the year waiting period had been waived. However, in what I can only assume is a reaction of spite, I was informed that, yes I have been approved, but I now have a 3-month waiting period for all conditions! So I am paying nearly R10 000 in fees and getting nothing in return. Last I checked, this is called *****ing.

Absolutely vile and disgusting. I have been a loyal customer for 17 years, never missed a payment or gave them any grief, and this is how I get treated. I know we are just giant cash ***s and you guys do everything you can to ***** the little man over, but when we are throwing thousands at you, you have a basic duty of care.

You hide been exclamations of "policy" and "procedure," using obfuscation and legalese to shield you repercussions, but the overwhelmingly negative reviews speak more about your track record then your empty words from your call centre staff.

Discovery is ethically and morally bereft. Spineless ******* who are contributing to the worsening pandemic, laughing all the way to the bank all while we are just trying to get a semblance of some decent healthcare.