rR
radebevennesa R

1 reviews | Active since Oct 2016

18 Nov 2023, 23:28

Mistreating and conning highly pregnant women

I’m 35 weeks pregnant and discovery health has ruined my pregnancy experience with their employees that lie , they hang up the phone and *****ulent like actions of handing out references to my gynaecologist but never make payment and now I have accumulated debt because of them and they refusing to date back payment. If I lose my baby because of the stress you’ve caused me sending me back and forth.. I am going to sue you.I was promised a response by one of their supervisors (Xoliswa) with regards to the debt they made me get because they never responded to a simple email that they asked me to send and till today I haven’t received a response. But when discovery wants money from us or if they want us to take vitality they will call us everyday but when they have to help a customer they render poor services, disgusting service and a waste of time. I wish I could attach how many time I’ve been calling them and emailing them. Now they are refusing to back date payment due their lack of communication. LEAVING ME IN DEBT!!!

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Replies (6)
Discovery Health
Discovery Health's reply20 Nov 2023, 06:32
Official
Dear Vennesa R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
rR
radebevennesa R's update20 Nov 2023, 09:07
Reviewer Update
Thank you.

Please advise how long the investigation will take as I was told by your supervisor that in a week I would be contacted but that never happened so you can imagine why I’m concerned.
rR
radebevennesa R's update22 Nov 2023, 09:39
Reviewer Update
Could I please be contacted on how long the investigations will take.

I need to know what tell my gynaecologist on my next appointment. I need to explain to what the reference you gave them meant.
Discovery Health
Discovery Health's reply23 Nov 2023, 10:49
Official
Dear Vennesa R

We’ve responded to your query. 
   
Regards 
Discovery Health Servicing Team
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radebevennesa R's update23 Nov 2023, 11:38
Reviewer Update
Hi there ,

You only sent an automated response about you investigating the matter.

What is the resolution???



rR
radebevennesa R's update23 Nov 2023, 11:42
Reviewer Update
I’ve been seeing my gynaecologist since July and you refusing to pay them for 4 months but you are giving references out when they call you making it seem like you made payment. In make me accumulate debt.
What were the references for???

When will you settle payment ?