1 reviews | Active since May 2011
Missleading information on Website and App - Claim Rejection as a result!
Pay about R100 000 per annum to Discovery. Used up my Savings of about R13000.00 as my wife had to see a specialist in the beginning of the year.(This is grudgingly understandable and accepted. ) Here is the issue I have... Son and I had to go to the doc. Entitled to 4 "Network GP" visits as per the benefits and cover section. Nothing here about "Day to Day Extender Network GP" there. I use the Discovery Website locating a GP and ticked the box "For which I am covered in Full" and off we go to the doctor. Claim gets rejected and the person I speak to tells me that it is in the Guide. I have no problem with her. Process is process and she was at least professional. Case closed! If it is in the guide I will not dispute it but your Website gave me false sense of safety going to the Doctor that you suggested according to my search. Thankfully our company has multiple Medical Aids on our books and I am going to be sure to change my cover at the end of the year and I am going to campaign against your company to all my colleagues. You can keep the R900 and change. You will lose much more than that. I will make sure of it!
Dear fxj007gp
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Dear fxj007gp
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Dear fxj007gp
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
Dear fxj007gp
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
