FJ
Francis J

1 reviews | Active since May 2011

13 Jun 2018, 17:22

Missleading information on Website and App - Claim Rejection as a result!

Pay about R100 000 per annum to Discovery. Used up my Savings of about R13000.00 as my wife had to see a specialist in the beginning of the year.(This is grudgingly understandable and accepted. ) Here is the issue I have... Son and I had to go to the doc. Entitled to 4 "Network GP" visits as per the benefits and cover section. Nothing here about "Day to Day Extender Network GP" there. I use the Discovery Website locating a GP and ticked the box "For which I am covered in Full" and off we go to the doctor. Claim gets rejected and the person I speak to tells me that it is in the Guide. I have no problem with her. Process is process and she was at least professional. Case closed! If it is in the guide I will not dispute it but your Website gave me false sense of safety going to the Doctor that you suggested according to my search. Thankfully our company has multiple Medical Aids on our books and I am going to be sure to change my cover at the end of the year and I am going to campaign against your company to all my colleagues. You can keep the R900 and change. You will lose much more than that. I will make sure of it!

0
Replies (4)
Discovery Health
Discovery Health's reply14 Jun 2018, 09:11
Official

Dear fxj007gp

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Jun 2018, 14:09
Official

Dear fxj007gp

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

FJ
Francis J's update18 Oct 2018, 13:03
Reviewer Update
Dear Discovery. Although I was contacted by one of your consultants who I must admit was very professional, I was promised a call back after he investigated but I have not been contacted back so let me take this opportunity to tell you that I have decided to take my business elsewhere as from 1 January 2018 and will be cancelling my discovery medical aid as soon as I have confirmation from my new Medical Aid.
FJ
Francis J's update18 Oct 2018, 13:03
Reviewer Update
correction 2019