Miss Use of MSA Funds

I have been trying to resolve this issue with Discovery Health for almost 2 months now. In 12 April I emailed discovery regarding my MSA fund usage not balancing. Discovery then said they need to investigate as they cant see where R4472.85 of my 2021 funds went to. After about a week I had to call them since I had no feedback yet, and they eventually emailed me that my 2021 funds where used to pay a Hospital account from 2020. Saying that I claimed for that, I have informed Discovery that I have not claimed the amount, and on email I have only asked them why the amount has not been covered by my in-hospital cover. Discovery then went ahead and just paid the hospital accounts balance using my current new MSA funds. Since then I have logged a call with the call center and have called back multiple times, no one can give me feedback. Its always the same excuse that the agent who opened the call needs to get back to me. It has been nearly two weeks if not more and no feedback. I have also logged an official dispute on the 24th of May on which I have had no response either.

It really feels like Discovery have made a mistake and this is being covered up. Each avenue is like a dead end at the moment. It cant take 2 Months to sort this out!