Mismanagement and damages caused

DISCOVERY HEALTH: I have never felt the need to discuss any business or its operations on social media. I believe that many people misuse or abuse their power on social media as most issues can easily be solved between them and the company. However, I have never had a situation with a company to the extreme that I have experienced it with Discovery Health. 1) Healthy Food Cashback: We reported at the end of November that our cashback for healthy food purchases was paid out incorrectly. To date, Discovery has not been able to resolve this with their partner. The payment has not been corrected. 2) Change of membership: I moved to a higher plan to access the Artificial Reproductive Benefit (ART). From the date of request until the closure of the period for plan changes, we had to make multiple follow-up calls. 3) Incorrect billing: I was billed in advance during December as if I was still on the old plan. We phoned Discovery on 29/12 to indicate they billed us incorrectly. Instead of doing the expected and debiting the correct amount, they indicated that we would not be paying the difference between the two premiums for the month as they made a mistake. This month they went back on their decision and decided to take double premiums to correct the matter. They never informed us or prepared us financially. Upon inquiry, I was told that we have a choice to pay or get suspended. 4) Wrongfully imposing a three-month waiting period: When I was accepted on the new plan I was warned by the call centre agent about a letter that I would receive via email. He indicated that a system-generated letter goes out for all new business and that I should ignore it. It was confirmed that I had no waiting periods. I soon started with the IVF injections. I then learned that Discovery refused to activate my ART benefit as I had a three-month waiting period. (Yes, you are reading correctly!) We were clear that the reason I moved was to access the ART benefit. When I completed the health questionnaire I answered 'YES' on the questions about the possibility of receiving treatment and/or hospitalisation in the near future. Based on these answers a waiting period was imposed. A week later into my IVF treatment after many fights, tears, frustrations, and prayers they provided feedback that the waiting period was wrongfully imposed. Whilst they corrected the matter, the stress had already taken its toll and contributed to the fact that the IVF failed. To say that we went through hell does not come close to describing it. Discovery has caused us so much despair in the past three months. They neglected their mandate. They refused a face-to-face meeting to discuss their performance and our experience. #health #Discovery Health