Misled on KeyCare cover- No Medical assistance

I have approached Discovery Health in early 2012 to assist my brother-in-law with an option that would cover his medical needs. Amongst others was his back problem. KeyCare Plus was offered to us. We observed the exclusion period and paid all premiums religiously. Earlier this year he fell sick and it was related to his back. Discovery Health did not want to pay for anything related to this. Apart from our shock, their App contrarily also stated that my brother-in-law was entitled to 6 In-Hospital days for conservative back or neck treatment. The refs below with detailed explanations on email were logged. Gavin Moore was our contact person since Mar 2015 after a few telephone calls to their Call Centre:<br> * MailRef#***# <br> * MailRef#***# (***)<br> Screenshots of the App were sent to them per their request together with all information requested from us.<br> The last time I heard or received any correspondence from Gavin was on 18/03/2015 with contents:<br> \Hi Freddy