Misleading the public with low rates

I have been calling customer care for the past two years to resolve my issue. I was told to send letters and consent forms which I did advising them that my son is unemployed -( letters was sent as proof). His medical aid for him and his dependent should be R660 per month as this is the unemployed rate. They requested a new consent form from me which I got my son to sign and sent it to them promising me that this issue will be resolved.After sending the second consent form , I called a lady to assist me in resolving this issue , she rudely told me that if my son is unemployed, where is he getting the money to pay the medical aid and I explained to her because of the circumstances ( all Official letters sent ) family members are assisting to support his child and pay the medical aid . She then rudely told me that the process has been changed two months ago and unemployed people cannot have any dependents on the medical aid . Neither the discovery brochure nor we have received any correspondences with this regard. I would like someone on the top in management in discovery to contact me to resolve this query or I will go to the media . We have been with discovery for years and it is