JN
Jessie N

1 reviews | Active since Oct 2015

22 Oct 2015, 14:44

Misleading the elderly

Good day. I have submitted my application to join in May 2015. I was asked for numerous documents which I have submitted. On 06/08/2015 I received an offer letter for R495.00 per month and was told to send back within 30 days or else it will be invalid. I however sent it back before 30days accepting the offer, confirmed with the consultants at discovery via emails which I have saved that the monthly premium is R495.00. A month later I receive an email that my application is too old n therefore I need to submit a new one. I submitted a new one and then on 29/09/2015 I received a new offer letter for R1146.00 which is so ridiculous. They now saying that the consultant made an error after me accepting the first offer. Its now 6 months and this application is not done due the consultants messing up applications and misleading the elderly.

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Replies (1)
Discovery Health
Discovery Health's reply23 Oct 2015, 14:41
Official
Hello jessie02,

Thank you for your comment.

We are truly sorry for the inconvenience experienced and we're investigating the details.

The team will be in contact with feedback until this the matter is resolved.

Regards
Rishana