Misleading Sales, No Support, and Unfair Waiting Period – Extremely Disappointed

I am बेहद disappointed with the service received from Discovery Medical Aid.

We were assisted by a consultant named Ryan Bidesi, who sold my mum a medical aid policy under false pretenses. We specifically asked multiple times whether there would be any waiting periods, and he clearly told us there would be none. He even mentioned that although he was reading the standard terms, the waiting period would not apply to my mum.

Based on this assurance, we proceeded with the policy.

Now, to our shock, my mum cannot use her medical aid due to a waiting period that was never properly disclosed to us. This completely defeats the purpose of taking out the cover in the first place.

What makes matters worse is that after making the sale, Ryan has completely disappeared. All emails sent to him have been ignored. We have also contacted Discovery multiple times, and our emails are either being ignored or we are given no meaningful assistance.

We have now been waiting for over two weeks just to receive the sales call recording, which should clearly prove what was promised to us. The lack of urgency and accountability is unacceptable.

This experience shows a clear lack of transparency, poor service, and a sales-first approach with no regard for the client’s needs or wellbeing.

What I want:

Immediate removal of the waiting period from my mum’s policy, as it was misrepresented at the point of sale Access to the sales call recording without further delays Proper investigation into the conduct of the consultant Compensation for the inconvenience, stress, and inability to use a service we are paying for

At this point, it feels like Discovery is avoiding responsibility instead of resolving a very serious issue.

Ryan Bidesi email :- *** Number we used to call for assistance: *** My Number: ***