misleading not communicating false info now causing a default on my ITC

I Canceled my medical aid with discovery then I was given a 30days notice which was suppose to end Month end of May, then my daughter was admitted to hospital at lesedi client prior the end of my notice then The hospital called me saying they can't access the fund I called discovery to find out what's wrong then they said my medical is suspended because of missed premium so they can't pay for my daughter at the hospital and they won't give me authorization . Firstly I cancel my medical aid on the 30 of March with Clientele then was call by the retentions consultant then I told her I will pay on my personal capacity and I was told my final payment will be on the 1st of April which happen on my pay slip while I was still with Clientele ,then this lady call and convinced me to take it again then we made arrangement that the debit will be on the 25th of May which was lies they debited before on the first of May<br> then I asked her to cancel it then my a notice begin and the last debit was suppose to be on the 1st of June then I got an email confirming the payment and I can't recall exactly when I spoke to the consultant to confirm cancellation she/he confirmed on the phone