cM
cheryl M
1 reviews | Active since Apr 2010
07 Mar 2016, 08:37
Misleading Keycare Series quote
I spoke to a call centre lady and was told that a full time South African Student does not qualify for the R290. Key-care plan. I did the quote on-line . This product is apparently only available to a foreign student. A South African has to pay more than R600 for the same product. Really shocked.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
09 Mar 2016, 16:09Hello cherylmi,
Thank you for your comment.
I have tried contacting you on *** but you were unable to take my calls.
The KeyCare 360 for International Students plan is only open to application for international students. South African students may, however, apply for the KeyCare Plus plan which is open to all South African residents. We will verify the income of the member and if it is confirmed that earn or receive less than R 290 per month, their premium will be R 290 per month.
I have sent communication to you confirming the relevant details.
I trust that the communication provides you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Thank you for your comment.
I have tried contacting you on *** but you were unable to take my calls.
The KeyCare 360 for International Students plan is only open to application for international students. South African students may, however, apply for the KeyCare Plus plan which is open to all South African residents. We will verify the income of the member and if it is confirmed that earn or receive less than R 290 per month, their premium will be R 290 per month.
I have sent communication to you confirming the relevant details.
I trust that the communication provides you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Discovery Health's reply09 Mar 2016, 16:09
Official
Hello cherylmi,
Thank you for your comment.
I have tried contacting you on *** but you were unable to take my calls.
The KeyCare 360 for International Students plan is only open to application for international students. South African students may, however, apply for the KeyCare Plus plan which is open to all South African residents. We will verify the income of the member and if it is confirmed that earn or receive less than R 290 per month, their premium will be R 290 per month.
I have sent communication to you confirming the relevant details.
I trust that the communication provides you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Thank you for your comment.
I have tried contacting you on *** but you were unable to take my calls.
The KeyCare 360 for International Students plan is only open to application for international students. South African students may, however, apply for the KeyCare Plus plan which is open to all South African residents. We will verify the income of the member and if it is confirmed that earn or receive less than R 290 per month, their premium will be R 290 per month.
I have sent communication to you confirming the relevant details.
I trust that the communication provides you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards