1 reviews | Active since Oct 2021
Misleading information incurred medical bills and paying too little for claims
Good day,
I am following up as I have not yet received a response regarding the following:
Your *** Your ***
I have had some mixed experiences with calling Discovery, with some consultants being helpful and others not. I have also faced long wait times when my calls are transferred to managers. I am not satisfied with the level of service I have received.
On September 17th, 2024 at 09h45, I spoke with a consultant with call *** before being admitted to the hospital. He assured me that all expenses would be covered once pre-authorization was obtained and we confirmed that the medical plan and network hospital were part of my coverage. I am now requesting that Discovery take responsibility for the R22,000 co-payment and deduct it from my in-hospital benefits, as my plan states that I have unlimited cover, which seems to be misleading. This is also due to the fact that the consultant provided me with inaccurate information, leading me to believe I had full coverage. I would have chosen to go to a public hospital if I had known the true extent of my coverage.
I have already submitted a formal complaint to Discovery in writing and have not yet received a satisfactory response.
Kindly note that i haven't received a courtesy of your reply regarding the above.
Soon as possible is passed. I was advised on Monday that the manager is challenges retrieving the call recording in question all of a sudden.
I would appreciate feedback in writing because Discovery when it's convenient for them they can't retrieve calls.
Your manager told me that I can listen to the call on the website which is misleading again. There is no option to listen to the call on the website.
Kindly note that i haven't received a courtesy of your reply regarding the above.
Soon as possible is passed. I was advised on Monday that the manager is challenges retrieving the call recording in question all of a sudden.
I would appreciate feedback in writing because Discovery when it's convenient for them they can't retrieve calls.
Your manager told me that I can listen to the call on the website which is misleading again. There is no option to listen to the call on the website.