1 reviews | Active since Apr 2017

04 Nov 2019, 10:48

Misleading information by Discovery

Once again discovery failed to provide services as promised.

About 3 months ago discovery informed me that I have 8 scans available to visit my gynecologist during my pregnancy, today after I only went for two scans previously during my pregnancy I was informed that my visits is depleted.

After contacting the discovery medical aid myself they confirmed that my visits is depleted but can use my specialist benefits to go for another gynecologist visit thereafter I need to cover the visits at my own expenses.

How do you get from 8 visits to only 2.

All I can say be very careful as to what you get offered by discovery health care as it appears they can't keep up to their promises.

0
Replies (2)
Discovery Health
Discovery Health's reply04 Nov 2019, 12:16
Official
Dear Bernardus Angelique Prinsloo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Nov 2019, 12:12
Official
Dear Bernardus Angelique Prinsloo 

We have been in touch with you to answer your comments. 

Regards
Discovery Health Servicing Team