1 reviews | Active since Aug 2013
Misleading information
Come on Discovery please!!! I use your doctors and your facilities as you instruct me.. How will I ever be able to know that what I am doing will be right to ensure payment from your side? Still regarding my hospital stay in November 2014, I am now at a point where it looks like everyone is just throwing their hands up in the air regarding the payment of this account and the hospital is expecting me to pay. The doctor made a change to my diagnosis that according to Discovery is affecting the payment of the account. Surely the doctor should be informed of how your payment structures work to make sure that all the correct authorizations are acquired to prevent ugly situations where people end up fighting about things unnecessarily. Whilst in hospital I asked the doctor numerous times as well as the nurses and hospital staff whether the authorization was sorted out and if I needed to do anything to ensure that the account would be covered. Everyone - including the doctor assured me that it was fine and would be sorted out.
Thank you for your comment.
We approve hospital admissions based on the information provided, the member's chosen plan type and the Scheme rules. I confirmed we received the correct information from the hospital to have the hospital admission updated. The claim in question has been processed and I confirmed the details of the claim with you.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir
Best regards,
Thank you for your comment.
We approve hospital admissions based on the information provided, the member's chosen plan type and the Scheme rules. I confirmed we received the correct information from the hospital to have the hospital admission updated. The claim in question has been processed and I confirmed the details of the claim with you.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir
Best regards,
