BA
Bianca A

1 reviews | Active since Aug 2015

03 Mar 2016, 16:47

Misleading information

I am so upset with Discovery Health at this stage I cant even start explaining the frustration I am experiencing. I had to go for a MRI scan on the 09.02.2016 before I went in for the scan I phoned Discovery and asked for authorization on the MRI, I was advise that for the scan the first R2300 (what I heard) will come from my savings the rest will be paid by the hospital plan. Therefore I agreed and did the scan. Now on the 01.03.2016 almost R6000 was taken from my savings leaving me with an exhausted medical aid, now only I hear I had 2 scans done and for each scan almost R2800 was deducted from my saving. Per each scan they take a portion from your savings. I have asked if I had 2 scans done what will the cost be and the consultant stated for a scan the first R2300 (what I heard) will be taken the rest after will be paid she never once said per each scan, if I was advise accordingly I would have never done the scan, leaving me with 2 kids (9months & 3year old) without a medical aid for the rest of the year.

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Replies (1)
Discovery Health
Discovery Health's reply07 Mar 2016, 14:01
Official
Hello Baster1,

Thank you for your comment.

The benefit for MRI scans on your chosen plan type is applicable to per scan even though they may fall part of one event. For this reason the upfront amount was doubled and funded from your Medical Savings Account (MSA).

The team is currently investigating the details of your call and will be in contact once finalised.

Regards
Rishana