Misleading & Incomplete Information

<p>I called Discovery on 02.05.2017 to get more information that will prepare me for a procedure that I wanted to do. The consultant was Nomie. I have the conversation on record. I was very clear with my question. I told her what i wanted to do and asked her what am I covered for. She gave me half of te information and I was shocked to find out when preauthorisation came that I needed to pay R7000!!! My disgust was that I wasted my time consulting and had to pay over R1300!!! due to her neglegence?</p> <p>What is worse is that I called Discovery to lay a complaint and I was told that someone would call me back. until today Discovery clearly does not care !!! This is the worst service I have ever got. I've been with discovery for almost two decades. Its time I look for something better.</p>