MR
Monica R
1 reviews | Active since Mar 2024
03 Mar 2026, 13:20
Misleading First Debit Deduction
I recently app**** for Discovery Health cover with a start date of 01 March 2026. I was informed that my cover would begin immediately, but the first debit would only occur at the end of the month. To my surprise, the full amount of R1,350 was deducted immediately, leaving me financially strained.
I have not submitted any claims, and yet the amount has not been reimbursed. I believe this represents misrepresentation during the sales process and am seeking a fair resolution.
I urge Discovery Health to review their sales communications and ensure clarity for future customers regarding first debit dates.
Helpful (0)
Replies (4)0
Replies (4)Discovery Health's replyOfficial
03 Mar 2026, 13:35Dear Monica R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply03 Mar 2026, 13:35
Official
Dear Monica R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
MR
Monica R's updateReviewer Update
03 Mar 2026, 15:21Please do so and process a refund.
MR
Monica R's update03 Mar 2026, 15:21
Reviewer Update
Please do so and process a refund.
MR
Monica R's updateReviewer Update
06 Mar 2026, 07:55Deat Discovery, I am still awaiting on the outcome of this complaint.
MR
Monica R's update06 Mar 2026, 07:55
Reviewer Update
Deat Discovery, I am still awaiting on the outcome of this complaint.
Discovery Health's replyOfficial
13 Mar 2026, 14:57Dear Monica R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Mar 2026, 14:57
Official
Dear Monica R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
