MISLEADING CONSULTANTS

I am VERY disappointed, we recently discovered that my wife is pregnant and Bestmed was our medical aid at that point, upon realizing that Bestmed will not cover her maternity, I immediately phoned Discovery, I had an amazing experience with Miles the consultant and immediately signed up to Discovery Health with him. During our call at exactly 2:22 minutes, I asked will my wife's maternity be covered from inception, and I was assured that it is part of the prescribed minimum benefits and will be covered, IE they will cover the Gynae visits, scans, blood tests.

So without hesitation I moved my entire family across to the new scheme, only to discover that they have gone back on their WORD! Last week my wife had to go for blood tests to ensure the pregnancy was moving along smoothly and we had to pay R5000 out of pocket, and Lauren the "manager" tells me no, my wife has a "pre existing" condition and she has to wait 3 months before they will cover!

This is ridiculous, I have the phone recording proving that it was the FIRST thing I asked the consultant and was assured it would ALL be covered!

You are welcome to go listen to the recording labeled "S Gordon 05 March 2024 inbound call_1_1_S Gordon 05 March 2024" from 2:22 I literally asked and was assured it would all be fine and that was the ONLY reason I went ahead with the move.