misleading and unfair treatment

i was mislead by vitality i was sent email that my vitality is active. i changed employment and i was required to change my medical aid to bankmed which is underwritten by Discovery i paid activation for my virgin active in march and when i call vitality on of you so called s****ed consultant advice and sent me an email that it was terminated on the 31 of march and how is that possible and before this i called for them to link my vitality to the new medical aid and i was told i need to open a new membership and everything will be transfer to that membership. i have been using this membership till this month on the 11 where they sent an message to virgin active that my vitality was terminated. I called again and this time the reason was my vitality ended in April they cant transfer my benefit because i have 30 days in between. i have sent my complain so many time and the proof of their email to say i was active in may so how come they cant transfer or link it. why must i pay activation fee again or R500 to virgin active when i contacted you be end of May so i wont have a gap. kindly help this kind of treatment from a big company like you its unacceptable. when i choose Discovery it was because of it standard but now I am disappointed. all you did it to send me a certificate of vitality from 25 if I'm not mistaken