MISLEADING

I have been a loyal customer of Discovery Health for years, 13 years to be exact. I have hardly used my medical aid , just the usual GP visits at most. I am so disappointed that discovery claims they cover certain procedure but they make it nearly impossible for one to actually claims on this benefit. I needed to have a colonoscopy done , of which i needed to make certain that i had to use a specialist that was noted on the preferred list keycare network which i didn't have a problem with. Discovery advised me that the medical aid would cover the procedure however no where do they explicitly mention that the medical aid would not cover if the procedure is done in the hospital. I have contacted so many keycare network specialist who have all advised me that all their procedures are done in the hospital. This make it impossible for claim on this benefit so i am not sure how can Discovery say they cover this procedure when one cant even claim for this. ABSOLUTELY MISLEADING